Our Story

One Breaking Point.
One Solution.

I'm Douglas Baker, a former licensed condominium manager (OLCM) in Toronto. I founded CondoAI with Art Katsaga, a former service provider in the Ontario condo sector.

I spent nearly a decade managing condos, and struggling with the quest most of you in this work know all too well: chasing the impossible balance between fulfilling contractual obligations at work and anything resembling a healthy lifestyle. I loved the job, but providing the quality of service that owners and residents truly deserve meant feeling like I was always running through quicksand. I knew that would never change without a fundamental paradigm shift.

I knew the problem was not about people dropping the ball so much as it was about why they were dropping it.

13 Properties

At one point before I left the profession I was simultaneously managing 13 properties. Nearly all had been neglected for years prior to my arrival. Many were carrying legal issues, deferred or forgotten maintenance & repairs, compliance failures, and some with serious structural problems reserve funds could not cover. I knew the problem was not about people dropping the ball so much as it was about why they were dropping it. That story has not changed to this day.

The Real Problem

Ontario alone has 13,318+ condo corporations covered by a heavy and layered regulatory blanket, and a persistent shortage of qualified licensed managers to properly navigate those regulations. Too many volunteer boards are making critical decisions worth millions in value without the professional guidance they need. Too many owners feel that nobody is listening, so tribunal cases are piling up. Most often the real issue is another manager has simply run out of hours in the day. I lived that. Many of you still are.

Stepping Away

So I stepped away. I moved to Thailand, took 3 months to walk the Camino de Santiago across Northern Spain, spent 6 weeks in the UK, a short visit home to Canada and then returned to Southeast Asia, all while planning something that would actually help close the gap between the work-to-do and the resources required to do the work.

The Reset

My post secondary education was in programming and business admin, and my early career was as a programmer/analyst. I returned to my roots, dusting off my tech skills. I completed a year of refresher coursework, and came back with a clear picture of what needed to be built.

Founding CondoAI

Art and I founded Next Century Solutions, recruited a global team, andCondoAI was born.

13,318+

Ontario condo corporations

Critical

shortage of licensed managers

Million$

in board decisions made without professional guidance

Core Team

The operators behind the product.

65+ years in condo operations collectively, plus AI engineering and product depth.

Douglas Baker

Douglas Baker

Founder · CEO & CTO

10 years in condo management. 6+ years in technology. First envisioned CONDOAI in 2018 and designed the data model and secure document architecture before the current AI revolution took hold.

Art Katsaga

Art Katsaga

Founder · COO & CSO

Operations and finance leader who scaled condo-sector service businesses to $4M ARR. Worked alongside Douglas for five years before they formed Next Century Solutions.

Arkodeep Sen

Arkodeep Sen

Lead AI Engineer

Built the RAG pipeline and designed the agentic workflows that power EMMA. Continuously evaluates and optimizes against the rapidly-changing AI landscape.

Gurjeet Singh

Gurjeet Singh

Full-Stack Engineer

Builds complex modules and drives UI improvements and blockchain upgrades, while ensuring secure, smooth and stable deployments and performance meeting industry standard, to handle high throughput.

Advisory Board

The wisdom that keeps us on point.

Harold Cipin

Harold Cipin

Condo Management Advisor

Former ACMO Board President. Founding President of the National Association of Condominium Managers (NACM). 25+ years of condo management expertise. ACMO Leader of the Year, 2019.

Tracey Gunn

Tracey Gunn

Condo Accounting Advisor

30+ years specialized in condominium accounting and management systems. Teaches Condominium Finance in the RCM certification program.

Adam Baker

Adam Baker

Product & UX Advisor

Former Apple and Google product lead, advises on CONDOAI's UI design and user experience.

Sahaj Kothari

Sahaj Kothari

Marketing & Growth Advisor

Entrepreneur and growth strategist supporting commercial expansion, market positioning, and investor readiness.

Our Mission

1. Connect managers, boards, owners, residents and other important stakeholders around one source of truth.

2. Give those stakeholders more room to focus on the work that truly protects a community's assets and overall value.

3. Do it all at a cost that makes sense for owners.

Get Started

See CondoAI in Action

Join forward-thinking managers and condo boards across Ontario
by shifting admin to intelligent automation.